Frequently Asked Questions

1. Do you come to my home or workplace?

Yes. We are a fully mobile mechanic service and can carry out most servicing and repairs at your home, workplace, or another convenient location.

2. What areas do you service?

We service Melbourne’s eastern suburbs and surrounding areas, including the Yarra Valley. If you’re unsure whether we travel to your location, please contact us.

3. Do you charge a call-out fee?

A standard call-out fee may apply depending on your location. Residents of Coldstream, Gruyere, and Yering receive no call-out fee.

4. Can you service my vehicle without affecting my manufacturer’s warranty?

Yes. We follow manufacturer servicing requirements and use quality parts and lubricants, helping maintain your new vehicle warranty in accordance with Australian Consumer Law.

5. What types of vehicles do you service?

We service most petrol and diesel passenger vehicles, 4WDs, light commercial vehicles, trailers, and caravans.

6. Do you supply the parts?

Yes. We can source quality replacement parts for your vehicle. If you wish to supply your own parts, please discuss this with us before booking, as warranty conditions may differ.

7. How do I book a service?

Simply contact us by phone, SMS, email, Facebook, or through the contact form on our website. We will arrange a suitable time that works for you.

8. What payment methods do you accept?

We accept cash, EFTPOS, Visa, Mastercard, and bank transfer. Payment is due upon completion of the work unless otherwise agreed.

9. Do you provide a warranty?

Yes. We stand behind our workmanship. Labour and supplied parts are covered by our Warranty and Terms of Service. Warranty does not cover normal wear and tear, misuse, customer-supplied parts, or unrelated component failures.

10. What if you find additional repairs during the service?

If we identify any additional issues, we will contact you before carrying out any extra work. No additional repairs will be completed without your approval.